Refund Policy for Distance Learning Courses

Goods relating to purchases through World Pay by Credit / Debit Card or Cheque/Cash

You are entitled by law to a 'cooling off' period of 7 days.

 

If within 7 of receiving your purchase you change your mind, you may cancel your order by emailing us at info@elestialtraining.co.uk or calling 08707 5549766 and returning your course materials within the said 7 days (via 1st Class Recorded Delivery) to us for a full refund of the original purchase price.

Should you wish to cancel your contract with Elestial Training UK Ltd.  Please return your goods to:

 Elestial Training UK Ltd.

350 Cowbridge Road East, Canton

Cardiff, CF5 1HD

United Kingdom

 

 

You the consumer are liable for all costs incurred in returning the goods.

 

A refund will be issued through the World Pay system.

 

Refund Policy for Practical Courses/Workshops.

Deposits are paid to secure a course place and in the instance of residential packages a percentage of the deposit is forwarded to the hotel to secure accommodation (as well as a course place) at the venue where the course is to be held. 

In the event of a delegate cancelling a course or workshop any deposits/course fees paid will be forfeited.  If the cancellation is less than 14 days prior to the course or workshop place booked the full course fee is due and no refunds will be issued.

In the case of workshops where the full workshop fee has been paid no refunds or transfers to another date will be accepted.

Deposits or course fees paid are to secure a place on your chosen course date booked; fee's are therefore non-transferable.

No refunds will be given for non-attendance of a course or workshop.

Elestial Training UK Ltd must refund all money paid if the applicant is not accepted onto the course. This includes instances where a course is cancelled by Elestial Training UK Ltd.

Elestial Training UK Ltd. reserve the right to amend published course dates and/or venue.  Elestial Training UK Ltd also reserve the right to cancel course/workshop dates with 7 days notice.

Delegates in this instance will be transferred to another course/workshop date/venue or given a full refund of all fees paid.

All course fees must be paid at least 2 weeks prior to course or workshop.

By booking on a course or workshop persons are accepting the above conditions.